The Immaculate Conception Monastery
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Customer Service - F.A.Q.

Click on your question below and jump straight to the answer. If you don't find the answer you need or continue to have trouble, please contact us.

Ordering and Checkout Questions

How do I order on this site?
For your convenience, we use the familiar "shopping cart" to help you order online. This shopping cart works just the same as a real shopping cart - it collects items you want to purchase until checkout time.

Browse our Mass Cards and Folders and when you want to order an item, follow the ordering instructions and that item is added to your cart. After ordering each item, you’ll be shown a "Your Shopping Cart" screen that displays your items as well as a subtotal. When you are finished shopping, click "checkout" (a link on "Your Shopping Cart" screen) and follow the easy steps from there.

We have tried to make our site as simple and easy-to-use as possible. The main destinations you will probably use are shown as "Tabs" on the very top bar.

Getting Started:
If you would like to browse the Mass Card and Folder selections, the best place to start is to click on of the Mass Cards in on the top navigation bar. This will take you to the main ordering page with options for further navigation.

How do I change quantities?
You make, delete or edit certain items from the shopping cart summary.

What credit cards do you accept?
We accept Visa, MasterCard, Discover, and American Express.

Are there any special savings available when I purchase online?
Generally no. However, web-only specials may be offered periodically throughout the year. You may subscribe to our e-mail list with your e-mail address to receive information about these promotions.

Where do I send my payment?
You may mail your payment to us at:

  • Immaculate Conception Monastery
    8645 Edgerton Boulevard
    Jamaica, NY 11432

Can I ship a single order to multiple addresses?
Personalized Mass Folders can be shipped to unique addresses. Supplies and Agnus Dei Mass Cards will be shipped to the shipping address contained within your account profile.

How do you handle orders outside the USA?
Please contact customer support specialists at (718) 739-9337 Monday - Friday from 9:00 AM to 5:00 PM EST.

The Website is busy. Can I e-mail my order?
We're sorry. We cannot accept orders via e-mail. Sending personal information, especially your credit card, through e-mail is not safe or secure and should not be used. If you need to place an order and can't access the, please call us at (718) 739-9337 Monday - Friday from 9:00 AM to 5:00 PM EST.

How do I cancel an order?
Once an order is submitted through the, it goes immediately into the system for processing, and it may be too late to cancel (all orders, however, may be returned). If you think it may NOT be too late to cancel, call our Support Specialists at (718) 73909337 Monday - Friday from 9:00 AM to 5:00 PM EST, and we will do our best for you. Have your Order Number ready for the representative.

What are your shipping rates?
We use UPS for shipping, View our shipping rates here

Can I have my order shipped as a gift?
Personalized Mass Cards can be shipped as a gift. In the Shopping Cart, you are required to provide a shipping address specifically for Personalized Mass Folders. Supplies and Agnus Dei Mass Cards will only be shipped to the shipping address we have on file in your profile.

Why do item backorder dates change?
Items featured in our catalog are purchased months in advance, but unfortunately shipments can be delayed for a variety of reasons. The backorder dates you are given at the time your order is placed may fluctuate due to changes in fulfillment dates from our manufacturers and suppliers and/or transportation delays. If you have a question about a specific backordered item please call our Support Specialists at (718) 739-9337 Monday - Friday from 9:00 AM to 5:00 PM EST.

Do you have a retail store I can shop at?
Orders can be made in person at the reception desk at The Immaculate Conception Monastery located at 8645 Edgerton Boulevard, Jamaica, NY 11432

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Security and Privacy Questions

I'm worried about credit card fraud, is this site secure?
For your comfort and safety, uses secure server technology (Secure Sockets Layer or SSL) to virtually eliminate the risk of an unwanted intermediary obtaining your credit card information during transmission. SSL is the standard in secure Web transactions and is the best technology available today.

All versions of 4.0 (and higher) browsers including Netscape, Microsoft Internet Explorer and AOL support the technology, but other browsers may also support it. We suggest upgrading to the newest version of your browser for maximum efficiency. Information on how to activate secure mode is available when you check out your items from this site.

What if I don't want to pay by online or by credit card?
No problem! Though we believe in the safety and security of sending credit information over the Web, we do provide alternative methods of ordering. Call our Support Specialists at (718) 739-9337 to make an order over the phone and to make payment arrangements.

What is your privacy policy?
We take the privacy of your personal information very seriously. Please take a moment to view our full privacy policy

How do I unsubscribe from your e-mail list?
If you choose to be on our e-mail list, you will receive periodically. Should you ever want to be removed from the mailing list, simply click on the unsubscribe link at the bottom on an email sent by us.

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Delivery Questions

What is the general delivery process?
Orders shipped from our warehouse can be delivered in 7-10 business days from date of order Items personalized or shipped direct from our suppliers may require 3-4 weeks for delivery. Items ordered together are sometimes shipped separately. You will be notified if an item is temporarily out of stock. Credit card orders are charged only as each item is shipped.

What is the charge for Express or Overnight air delivery?
For special shipping needs please contact our Support Specialists at (718) 739-9337 Monday - Friday from 9:00 AM to 5:00 PM EST.

Can I ship to APO/FPO addresses through the website?
For special shipping needs please contact our Support Specialists at (718) 739-9337 Monday - Friday from 9:00 AM to 5:00 PM EST.

How do I return or exchange something I purchased from
If you feel there is an error with your order, please our Support Specialists at (718) 739-9337 Monday - Friday from 9:00 AM to 5:00 PM EST.

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Where are you located/what is your address and phone number?
We are located in Jamaica, Queens, New York. Here's our address and contact information:

  • Immaculate Conception Monastery
    8645 Edgerton Boulevard
    Jamaica, NY 11432
    United States of America
    Support Specialists: (718) 739-9337 Monday - Friday from 9:00 AM to 5:00 PM EST

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Account Questions

I've ordered from you before, why can't I log in?
Unfortunately, having ordered offline does not automatically give you an account on our site. But setting one up is easy! Simply fill in the fields from the "Create an Account" link and continue with your order. You will have to fill in all of your information for this order, but on subsequent orders you can log in using the Login link and your information will be recalled.

I set up an account previously, but I can't remember my password.
No problem! Just click the "lost password?" link on the login page. You will go to a screen that asks you to enter your e-mail address, and once you click "submit" you will be e-mailed your password.

My e-mail address has changed, what do I do?
Login to your account with your existing e-mail address and edit the e-mail field within your account profile.

When I try to enter my e-mail address, it tells me, "There was an error with your username and/or password. Please try again."
There could be a number of reasons for this. The account system is case-sensitive, so be sure you are entering your e-mail address and password just as you typed them when you created your account. Also, be sure your Caps Lock is not on.

Sometimes e-mail addresses can have slightly different domains, for example "" and "" are actually the same e-mail address, but one will not match the other on our account system. Be sure you're using the same e-mail domain you signed up with.

If you are an AOL user, be sure to check that you are adding "" to your screen name.

Finally, be sure you're adding the correct extension on to your e-mail domain name, for example ".com", ".net" or ".org". If none of these suggestions help please contact us and we can look up your account.

Remember, the account system is case sensitive. You have to type in your login and password exactly as you entered it when you created the account. Also, be sure to check your Caps Lock is not on. If all else fails, follow the "lost password?" link to retrieve your password.

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